Returns and complaints
RETURNS / COMPLAINTS
Return of goods Within 14 days of the delivery of the item, the consumer has the right to return it without giving reasons, and it is sufficient to send a statement before its expiry. We will confirm its receipt immediately. The consumer is obliged to return the item to the seller immediately, but no later than 14 days from the day on which he withdrawn from the contract. • Returned goods should be unchanged. The consumer is liable for a decrease in the value of the thing being the subject of the contract and resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of things. • For the returned product, if it has not been sent earlier, please attach a completed return statement along with the bank account number, which will be sent to you immediately, no later than within 14 days from the receipt of the statement, for returned items along with delivery costs to the consumer. The seller may withhold the return of the payment until receiving the item back or providing proof of sending it back. • The consumer sends back the items being the subject of the contract, from which he resigned at his own expense and risk. We do not accept parcels for downloading. Declares All products purchased at onmyway.net.pl are covered by the seller's statutory liability for the compliance of the goods with the contract as well as the manufacturer's warranty. Complaints are subject to damage resulting from faulty production or material defect of the goods. If any defect is discovered at the time of purchase, the goods are exchanged for a new one. If you discover a defect not caused due to mechanical damage or resulting from improper use of the product, as well as natural wear, please send a clean product including a complaint and confirmation of purchase to the address of the store: On MY WayAl.1000 lecia 4534-400 Nowy Targ In a statement please consider when and under what circumstances a defect was detected, its exact description and expectations regarding the manner of meeting the obligation. The seller will respond to the complaint within 14 days. Complaints are dealt with in accordance with applicable legal standards.